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16 November 2006


Ed Vielmetti

Jim, sometimes transit systems like to have user comments on what's going on, and sometimes they're not equipped to handle feedback.

(Of the "don't send us email, send feedback through our awful web site which we never acknowledge" variety)

Jim Benson

Yes, perhaps I should note that I do not recommend that web sites and social networking tools entirely mimic bureaucracies.

Although, recent evidence indicates that some of social sites may function very much as Ed says....

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Jim Benson is a collaborative management consultant. He is CEO of Modus Cooperandi, a consultancy which combines Lean, Agile Management and Social Media principles to develop sustainable teams.


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