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13 July 2007


Bill Anderson

Jim, I've not had that experience with clients. And you're right. Redesigning your customer's process is, even when they ask for help, their work. By this I mean eventually they need to do it for themselves.

I think you're running into the natural human inertia of established processes, practices, and habits. And our natural resistance to change. I find my own resistance to change to be surprising and, at times, very hard to overcome.

Maybe there is one agile practice that you can suggest (based on your experience with them) that they can adopt and still fit into the established ways of working. I introduced Extreme Programming into my group in Xerox with one practice: automated unit testing. That really interested people, and opened the group to other agile approaches.

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