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27 December 2008


An Bui

Information is neither good nor bad. The application of, and decisions made based on information is where the normative judgments should be made.

Dee Hock's point: "When organizations lose shared purpose and principles – their sense of community – they are already in process of decay and dissolution..." assumes that shared purpose & principles once existed and then fell by the wayside.

What about organizations that don't share with employees what the vision? What about organizations that aren't willing to own who they truly are and position themselves accordingly? Isn't that one way you end up with scared/insecure employees? When there's no clear message around (1) what the company is; (2) what the company stands for; (3) company non-negotiable stances evaluating courses of action as on-strategy or off-strategy becomes a random walk.

Misinformation/information hoarding leads to suboptimal decision making by those with less information. Trust people to think & empower them to use their judgment after understanding the risks. Otherwise, a paternalistic culture with wasted human resources can become a reality.

Bill Anderson

Very intriguing post. But I'm not sure what you refer to when you use the word "entropy". Is this a property of an organization? If so, can it be measured? I'm not trying to be pedantic; I really want to understand how organizations are characterized. So any clarifications you can offer are appreciated.


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